Here you can find various external documents from different sources that will help you in working towards the end of your training and sitting the Credit Services Association ‘Collectors Accreditation Initiative’.
The below documents should give you a brief overview of what the CSA test is all about and why it is important to both you, the company and the industry as a whole. Below this document you will see some helpful links to resources that will benefit you and must be read in conjunction with the internal policy documents on the previous pages. If you read over these documents you will be in good stead to sit the CAI test.