C & L Collections is part of the C & L Group of Companies and provides professional debt recovery, trace and pre-legal recovery services to businesses and organisations across the UK.
Our recovery and trace teams work with a broad range of clients, including insurance companies, banks, building societies, housing associations, credit unions, professional services firms and commercial organisations.
We combine experienced recovery specialists with technology-led tracing, communication and payment solutions to help our clients recover outstanding balances efficiently, professionally and responsibly.
Our approach is centred on treating customers fairly, understanding individual circumstances and maintaining high ethical and professional standards throughout the recovery process. Where appropriate, we work with individuals to establish affordable and sustainable repayment arrangements while protecting our clients’ interests.
C & L Collections operates within the regulatory framework applicable to its services and is authorised and regulated by the Financial Conduct Authority under FRN 676817.
We also maintain a strong focus on information security, quality and compliance, with ISO 9001 and ISO 27001 certifications and PCI DSS compliance. We are also members of the Credit Services Association (CSA).
Our objective is straightforward: to provide our clients with effective, compliant and commercially focused recovery solutions while ensuring that customers are treated fairly, consistently and with respect.
We are about far more than process. Our client centred methods and emphasis on client care are recognised within the industry.