Policies

Our Policies, Standards and Principles

C & L Collections is committed to maintaining high standards of professionalism, compliance, information security, governance and customer care.

Our policies and procedures are subject to regular internal review, monitoring and governance, supported by our ISO 9001 and ISO/IEC 27001 management systems and certification requirements.

We also operate in accordance with, and have regard to, a number of recognised standards, codes and principles, including:

• Credit Services Association (CSA) Code of Practice and ethical standards
• UK GDPR and data protection principles
• Anti-bribery and corruption
• Equality, diversity and equal opportunities
• Corporate governance and accountability
• Treating customers fairly
• Responsible and ethical debt recovery
• The Consumer Duty Customer Care 

We regularly review our policies, procedures and controls to ensure they remain appropriate for our business, our clients and the customers we contact.

If you would like further information about any of our policies, procedures or our complaints handling process, please contact our office and ask to speak with an Account Manager. We will be happy to provide the appropriate information or direct your enquiry to the relevant member of our team.