This online payment system is provided by C and L Collections and its third party suppliers. These terms and conditions may be updated at various times and any changes will be effective immediately. Please ensure you are aware of the current terms.
1. Terms and Conditions
It is important that you read these terms and conditions terms carefully before using the online payment or entering into a manageable repayment plan as using this online payment facility or setting up a plan indicates that you accept these terms. Please do not use this online facility or set up a payment if you do not accept these terms and conditions.
2. The following conditions apply to all online payments and repayment plans:
All payments must be made in £ Sterling. The third party will be liable for any currency conversion costs or other charges that may be incurred in making the payment.
We will aim to show your payment on your account on the following working day.
C and L will not be responsible if a payment is either refused or declined by the Card Issuing Bank or our Direct Debit originator for any reason.
3. Refund Policy
Refunds must be made in writing to the Finance Team at firstname.lastname@example.org
Refunds are generally processed three weeks from date of receipt of the e-mail but during peak periods), the processing time may increase.
Refunds will go back against the original payment in compliance with the Bank’s Card Rules or under the Direct Debit Guarantee scheme.
All card payment details and bank details entered through this gateway are encrypted and the communications between the gateway and the Payment Service Provider’s site are also encrypted.
C and L will not be liable for any failure by the card holder making the payment to properly protect their details being seen by other persons or otherwise obtained by such persons during the online payment process or in respect of any omission to provide accurate information in the course of the online payment process.
5. Service Provider
The online card payments are not collected by C and L directly but by the Payment Service Provider. Either Harlands or Allpay we accept all cards.
The card holder will receive an e-mail either confirming that the payment has been authorised by their card holding bank or declined.
All authorised payments will be posted back to the relevant accounts or the areas that would be expecting the other income on the following day.
It is your responsibility to check that the card payment has been accepted or your Direct Debit is set up.
6. Data Protection
The term ‘personal data’ is as defined in the Data Protection Act 1998
C and L will collect (or may already hold) personal data and that of the third party making the payment in accordance with its data protection policy.
By agreeing to these terms and conditions, you and any third party making payment accepts and consents to their personal data being provided to the Payment Service Provider for the sole purpose of the Provider offering and administering the online payment facility to the student or the third party making the payment.
you or third party making the payment is responsible for ensuring that all personal data provided to or held by C and L and /or provided to the Payment Service Provider is clear and accurate. C and L will not be liable for any losses suffered by the customer or third party making the payment as a result of inaccurate information being provided either to C and L or the Service Provider.
C and L may use the personal information provided to it to contact you or the third party making payment, to clarify or resolve any issues that arise in connection with any payment made in respect of your account details of our privacy statement can be found at www.candlcollections.co.uk/data-protection-privacy-statement/
Please note standard charges that apply are as follows
Direct Debit Setups or Cancellation of Direct Debits £ 2.50 Payment Card Order or Setup £ 5.00 Missed Payment £ 2.50 Account Payment Review £2.50 to include Detailed Income and Expenditure
Our standard transaction charge for Direct Debits is 0.55p per transaction for each payment please note these charges may be subject to change from time to time further details of charges can be obtained by contacting our office or our Direct Debit Administrators Harlands & ALLPAY and checkprint.
Please note failed payments may increase the amount you have to pay over the long-term and other charges associated with missed payments may include
Enforcement Costs Trace Costs and Visitations costs
Should you require any further details at all in relation to any part of the on-line or our telephone payment process, please contact the Finance Help Team free 08082084484 between the hours of 9.00 am- 5.00 pm Monday to Friday