Have you received one of our letters?
If you’ve received a letter from us concerning an overdue balance it is crucial that you contact us as soon as possible. We understand it can be daunting to make the first step towards addressing financial issues but we are here to help.
If you require a call please click here to schedule a call back from one of our agents.
Are you experiencing financial difficulties?
Should you be reading this and experiencing financial problems it is imperative that you contact your creditors to discuss your circumstances. Failing to do so often results with the problems escalating.
C & L understands the problems attached to financial difficulties, and you can expect empathy and forbearance with regards to any financial problems.
We can accept payment plans based on your own personal circumstances which can be discussed with our agents who are available 24 hours a day, 365 days a year to deal with any issues. They can be reached on either 0208 755 7930 or Freephone 0808 208 4484.
Our agents can also provide you with the contact details of many free advice services including the Citizens Advice Bureau, Stepchange or Payplan– although we would advise you to contact us first to see if a mutually beneficial solution can be reached for all parties concerned.
Please see guidance below for advice on dealing with arrears as issued by the FCA :
Lets Talk about Debt
Have a complaint
We accept from time to time things may go wrong. In the event you have a complaint in respect to our client or us, please email firstname.lastname@example.org or visit our make a complaint page. We endeavour to deal with all complaints in 24 hours of their receipt. Or if you would like to understand how we control and process your data please see our policy of the same at https://www.candlcollections.co.uk/privacy-policy/